Job Description
Join our award-winning customer experience team at Urban Tech Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional support in a dynamic downtown Chicago environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a tech-forward company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate specialized concerns
- Contribute to process improvement initiatives
- Maintain 95%+ customer satisfaction metrics
Qualifications
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Spanish bilingualism strongly preferred