Job Description
Join our award-winning customer experience team at GlobalTech Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. Enjoy a collaborative work environment, competitive compensation, and opportunities for career advancement. Full benefits package included!
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and process improvements
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Bilingual (English/Spanish) strongly preferred