Job Description
Join Dallas Customer Care Pro as a Customer Service Representative and become the voice of excellence for our valued clients. We're seeking passionate individuals to deliver exceptional support experiences in a fast-paced, rewarding environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account issues using CRM systems and internal knowledge bases
- Document interactions accurately and maintain detailed case records
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Basic technical troubleshooting knowledge for common issues