Job Description
Join our award-winning customer experience team in Charlotte! Innovate Solutions Inc. is seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. We offer a dynamic work environment, competitive benefits, and clear career growth paths. If you thrive in fast-paced settings and love helping others, this is your opportunity to shine!
Why Join Us?
• Comprehensive health/dental/vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development stipend
• Modern downtown Charlotte office with transit access
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems (Salesforce experience a plus)
- Collaborate with technical teams to resolve complex product issues
- Meet/exceed performance metrics for quality and response times
- Identify upsell opportunities based on customer needs
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B/B2C environments
- Exceptional verbal/written communication skills
- Proficiency with MS Office and helpdesk software
- Ability to multitask in high-volume settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional evenings/weekends
- Passion for customer advocacy and continuous learning