Job Description
Join our award-winning team at Boston Solutions Group as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of Boston. Apply today and start your career growth journey with us!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues with 95% first-contact resolution
- Document interactions in Salesforce CRM with 100% accuracy
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly KPIs for customer satisfaction (CSAT >90%)
- Contribute to process improvement initiatives
- Train new team members on service protocols
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficient in CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- High school diploma or equivalent (college degree preferred)
- Available for flexible shifts including weekends
- Bilingual English/Spanish highly desirable