Job Description
Join our award-winning customer experience team in Nashville! We're seeking passionate individuals to deliver exceptional service while advancing their careers in a supportive, growth-oriented environment. Enjoy comprehensive benefits, flexible scheduling, and opportunities for advancement within our Fortune 500 partner network.
What We Offer:
• Competitive hourly wage + quarterly bonuses
• Health/dental/vision insurance (Day 1!)
• Paid training & career development programs
• Hybrid work model (3 office days/week)
• 401(k) with company match
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Collaborate with technical teams to resolve complex product issues
- Maintain detailed customer records in Salesforce CRM
- Identify upsell opportunities through consultative selling
- Contribute to process improvement initiatives
- Adhere to compliance protocols for sensitive data handling
Qualifications
- 1+ years customer service experience (BPO preferred)
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent required
- Flexible availability including evenings/weekends
- Basic technical troubleshooting skills
- Spanish bilingualism strongly preferred