Job Description
Join our award-winning team as a Customer Service Representative at Innovate Solutions Group in Oklahoma City! We're seeking empathetic and tech-savvy professionals to deliver exceptional experiences to our diverse client base. Enjoy competitive benefits, flexible scheduling, and career growth opportunities in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with first-call resolution
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities