Job Description
Join our award-winning customer support team at Innovate Solutions Inc. and become the voice of our brand! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our tech clients. Enjoy a collaborative environment, comprehensive training, and opportunities for career growth. Our Sacramento hub offers modern amenities, flexible scheduling options, and a competitive benefits package including health insurance and retirement plans.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and product questions using CRM systems
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities and promote new services
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce) and MS Office
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Spanish fluency highly desirable
- Available to work evenings/weekends as needed