Job Description
Join our award-winning customer experience team in Tulsa! Innovate Solutions Inc. is seeking passionate individuals to deliver exceptional support as Customer Service Representatives. This is your chance to make a real impact while growing your career in a dynamic environment with competitive benefits and advancement opportunities.
As the first point of contact for our valued clients, you'll resolve inquiries with empathy and efficiency while representing our brand's commitment to excellence. We provide comprehensive training and a supportive culture where your contributions are recognized and rewarded.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Process orders, returns, and service requests accurately
- Document interactions in CRM system with detailed notes
- Collaborate with cross-functional teams to resolve complex cases
- Identify process improvement opportunities
- Maintain product knowledge through ongoing training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude with customer-first mindset
- Flexibility to work rotating weekends