Job Description
Join our award-winning customer experience team in Phoenix! As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to our growing client base. We offer a collaborative environment, competitive pay, and comprehensive benefits including health insurance and 401K matching. Our modern downtown office features flexible workspaces and a vibrant team culture focused on growth and recognition.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet performance metrics including CSAT scores and average handle time
- Contribute to process improvements through feedback and training sessions
Qualifications
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office
- Exceptional verbal communication and active listening skills
- Ability to multitask and adapt to changing priorities
- High school diploma or equivalent; associate's degree preferred
- Strong problem-solving abilities with a solutions-oriented mindset
- Spanish fluency is highly desirable