Job Description
Join our award-winning customer experience team in San Antonio! As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to clients across Texas. We offer comprehensive training, career advancement opportunities, and a dynamic team environment. Enjoy competitive pay, health benefits, and flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to maintain service standards
- Meet performance metrics for resolution time and satisfaction
- Identify process improvement opportunities
- Stay updated on product knowledge and policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and multitasking
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) highly valued
- Positive attitude and resilience under pressure