Job Description
Join Our Team in Jacksonville, FL
Premier Contact Solutions is currently seeking a dedicated Customer Service Representative to join our fast-paced team in the heart of Jacksonville. We are looking for a motivated individual who excels at building relationships and solving problems.
As a key member of our support team, you will be responsible for delivering top-tier service to our clients, ensuring their needs are met with efficiency and empathy. We offer a competitive benefits package, a dynamic work environment, and opportunities for career advancement.
Responsibilities
- Handle Inquiries: Receive, screen, and forward incoming calls and emails to appropriate team members.
- Resolve Issues: Address customer complaints, questions, and requests in a professional and timely manner.
- Process Orders: Accurately enter and process customer orders, returns, and exchanges.
- Documentation: Maintain accurate and up-to-date customer records in our CRM database.
- Product Knowledge: Stay informed about product features and services to provide accurate information.
- Feedback Loop: Communicate customer feedback to management to help improve service quality.
Qualifications
- Experience: Minimum of 1 year of experience in customer service or a related field.
- Communication: Excellent verbal and written communication skills.
- Technical Skills: Proficiency with computer systems and Microsoft Office Suite.
- Problem Solving: Strong ability to troubleshoot issues and think critically.
- Reliability: Punctual, dependable, and able to work well under pressure.
- Education: High school diploma or equivalent required.