Job Description
Join our award-winning customer experience team in Charlotte! Global Solutions Inc. is seeking a passionate Customer Service Representative to deliver exceptional support while advancing your career in a dynamic, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify and upsell relevant products/services
- Maintain high CSAT and first-contact resolution rates
- Participate in continuous training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends