Job Description
Are you looking for a rewarding career in customer service? Memphis Support Hub is seeking a detail-oriented and empathetic Customer Service Representative to join our team. If you thrive in a fast-paced environment and enjoy solving problems, we want to hear from you!
We offer a competitive salary, comprehensive benefits package, and a culture of growth. If you are based in Memphis, TN, or looking to relocate, this is the perfect opportunity to advance your career.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints by identifying the root cause and providing effective solutions.
- Update customer account records and track all interactions in our CRM software.
- Collaborate with internal teams to escalate complex issues and ensure follow-through.
- Provide accurate information regarding products, services, and company policies.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Previous experience in customer service or call center environment is a plus.
- Excellent verbal and written communication skills.
- Strong computer proficiency, including Microsoft Office Suite and CRM systems.
- Ability to work independently and manage time effectively in a remote or hybrid setting.