Job Description
Join our award-winning customer service team in Milwaukee! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown work environment. Perfect for career growth in customer experience management.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM systems
- Collaborate with cross-functional teams
- Meet performance metrics for resolution time
- Identify opportunities for service improvements
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficient in CRM software (Salesforce preferred)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Microsoft Office Suite