Job Description
Join our award-winning customer support team in Sacramento and become the voice of innovation! We're seeking passionate individuals who thrive in dynamic environments and want to make a real impact. Our modern downtown office offers flexible scheduling, comprehensive benefits, and growth opportunities. As a key player in our customer experience revolution, you'll handle diverse inquiries with empathy and efficiency while building lasting relationships. We invest in your success through ongoing training and career advancement pathways. If you're ready to transform customer interactions into memorable experiences, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage complex account issues and escalations using CRM systems
- Process orders, returns, and payment adjustments with precision
- Collaborate with sales and technical teams to resolve multi-faceted issues
- Document all interactions in Salesforce with detailed notes and resolution codes
- Identify upsell opportunities during customer interactions
- Maintain 30+ calls per hour while exceeding quality benchmarks
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Spanish bilingual certification preferred
- Experience with PCI-compliant payment processing
- Proven track record of meeting/exceeding KPIs
- Associates degree or equivalent experience required