Job Description
Join our award-winning customer experience team in Atlanta! As a Customer Service Representative, you'll be the face of our company, delivering exceptional support to our diverse client base. We offer a collaborative, fast-paced environment with opportunities for career advancement and professional development. Enjoy competitive compensation, comprehensive benefits, and a downtown location with easy MARTA access.
We're seeking passionate individuals who thrive in helping others and want to grow with a dynamic organization. Our team culture values innovation, inclusivity, and continuous improvement. If you're ready to make a meaningful impact while building a rewarding career, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM tools and multi-channel support systems
- Document interactions accurately and maintain detailed case histories
- Collaborate with technical teams to resolve escalated customer concerns
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives through feedback and innovation
- Train and mentor new team members on service standards and protocols
Qualifications
- Minimum 2 years of customer service experience in a B2B or B2C environment
- Proficiency with CRM software (Salesforce preferred) and ticketing systems
- Exceptional communication skills with clear articulation in English
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask effectively in a fast-paced setting
- High school diploma or equivalent; associate's degree preferred
- Flexibility to work occasional evenings/weekends as needed
- Experience with Zendesk or similar support platforms a plus