Job Description
Join our award-winning customer service team at Coastal Connect Solutions, where your passion for helping others makes a real difference! We're seeking dynamic individuals to deliver exceptional support to our clients across Virginia Beach and beyond. Enjoy a supportive environment with growth opportunities, competitive benefits, and the chance to develop your career in a thriving coastal city. If you're ready to turn every interaction into a positive experience, we want to hear from you!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed performance metrics for response time and resolution rates
- Participate in ongoing training to refine communication skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in customer service or related role
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to remain calm under pressure in high-volume situations
- Strong problem-solving and multitasking abilities
- Available to work flexible shifts including weekends