Job Description
Join our award-winning team in Tulsa as a Customer Service Representative and become the voice of excellence! We're seeking passionate professionals to deliver exceptional service experiences that build lasting client relationships. At Elite Client Solutions, we invest in your growth with comprehensive training, competitive benefits, and a collaborative culture where your contributions shine. If you thrive in fast-paced environments and love turning challenges into triumphs, this is your opportunity to launch a rewarding career with industry leaders.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex technical issues
- Proactively identify upsell opportunities to enhance client satisfaction
- Meet/exceed monthly performance metrics for resolution time and quality
- Contribute to process improvements through regular team feedback sessions
Qualifications
- Minimum 1 year customer service experience in B2B or SaaS environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask while maintaining composure under pressure
- High school diploma or equivalent; college degree preferred
- Must pass background check and pre-employment skills assessment
- Spanish fluency a significant plus