Job Description
Join our award-winning customer service team in sunny San Diego! Pacific Connect Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences for our tech clients. This is an immediate opportunity to grow your career in a dynamic, collaborative environment with competitive benefits and advancement potential. We offer comprehensive training, flexible scheduling, and a culture that values your contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical and billing issues using CRM systems and troubleshooting protocols
- Document interactions accurately and maintain detailed case histories in Salesforce
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and response time targets
- Identify upsell opportunities and cross-reference client needs with service packages
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or SaaS industry
- Proficiency with CRM platforms (Salesforce experience strongly preferred)
- Exceptional verbal/written communication skills with empathetic approach
- Strong problem-solving abilities and multitasking aptitude
- Ability to work flexible shifts including weekends/holidays
- Basic technical troubleshooting knowledge for common software issues