Job Description
Join our award-winning customer service team in Columbus, Ohio! We're seeking passionate individuals to deliver exceptional experiences for our clients. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on growth and recognition. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (degree preferred)
- Positive attitude and problem-solving mindset