Job Description
Join our award-winning team at TechConnect Solutions as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences to our tech-savvy clientele in the heart of San Francisco. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture that values innovation and growth. Immediate start available for qualified candidates ready to make an impact!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to SLAs and maintain high-quality service metrics
- Participate in ongoing product training and process improvements
Qualifications
- 1+ years of customer service experience in tech or SaaS industry
- Exceptional communication skills with fluency in English
- Proficiency with CRM software (Salesforce experience preferred)
- Strong problem-solving abilities under pressure
- High school diploma or equivalent; bachelor's degree a plus
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional client meetings)