Job Description
Join our award-winning customer service team at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional experiences to our clients in Seattle. This is your opportunity to make an impact in a fast-paced, supportive environment with competitive benefits and growth potential. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns using CRM systems and documentation protocols
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and response times
- Document all interactions accurately in Salesforce and Zendesk
- Contribute to process improvement initiatives
Qualifications
- 1+ years of customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- High school diploma or equivalent (college degree preferred)
- Must pass background check and drug screening