Job Description
Join our award-winning customer service team at Capital Connect Solutions! We're immediately hiring passionate Customer Service Representatives to deliver exceptional support to our diverse clientele. Located in the heart of Washington DC, we offer competitive compensation, comprehensive benefits, and a dynamic work environment. If you thrive in fast-paced settings and love helping others, this is your opportunity to grow with a leader in the industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics including CSAT and resolution times
- Identify upsell opportunities for product enhancements
- Participate in ongoing training programs
Qualifications
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce)
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends
- High school diploma or equivalent
- Professional demeanor under pressure
- Washington DC residency preferred