Job Description
Join our award-winning customer support team in Baltimore! We're seeking passionate individuals to deliver exceptional service while enjoying competitive pay, comprehensive benefits, and a supportive work environment. As a key member of our dynamic team, you'll make a real impact on customer satisfaction while growing your career in one of America's most vibrant cities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Identify opportunities to improve customer experiences
- Meet/exceed performance metrics for response times and satisfaction
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and commitment to teamwork