Job Description
Join Fresno Connect Solutions as a Customer Service Representative and make an immediate impact! We're seeking passionate individuals to join our dynamic team and deliver exceptional experiences to our valued clients. This is your opportunity to launch a rewarding career in customer service with competitive compensation and comprehensive benefits.
As a key member of our support team, you'll be the voice of our brand, resolving inquiries with professionalism and empathy. We provide paid training and a supportive environment where your growth is prioritized. If you thrive in fast-paced settings and possess exceptional communication skills, apply today!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chat inquiries with professionalism and efficiency
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail environment
- Proficiency with CRM systems (Salesforce experience a plus)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced environment with minimal supervision
- Strong problem-solving abilities and conflict resolution expertise
- Available for flexible shifts including evenings and weekends