Job Description
Join our dynamic team at Miami Connect Solutions and become the voice of our valued customers! We're seeking passionate Customer Service Representatives to deliver exceptional support experiences in a fast-paced, tech-enabled environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Miami's vibrant business district.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support teams to resolve complex escalations
- Meet/exceed monthly performance metrics for call resolution and customer satisfaction
- Proactively identify upsell opportunities for premium service packages
Qualifications
- Minimum 1 year customer service experience in high-volume contact centers
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills in both English and Spanish
- Ability to navigate multiple systems simultaneously while maintaining composure
- High school diploma or equivalent; college degree preferred
- Available for flexible shifts including evenings and weekends