Job Description
Join our award-winning customer service team in downtown Minneapolis! We're seeking passionate individuals to deliver exceptional experiences for our diverse client base. Enjoy a collaborative environment, competitive compensation, and growth opportunities in one of America's most vibrant cities. Immediate openings available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities to enhance customer loyalty
- Maintain thorough knowledge of products/services and policies
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and conflict resolution skills
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude and problem-solving mindset