Job Description
Join our award-winning customer service team in Oklahoma City and launch your career without experience required! ConnectCare Solutions is seeking compassionate individuals to become the voice of our clients. We provide comprehensive paid training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment. If you're ready to make a difference while developing valuable professional skills, apply today!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for call handling and resolution times
- Stay updated on product knowledge and company policies
- Identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Basic computer proficiency and tech-savviness
- Patience and problem-solving aptitude
- Positive attitude and team-player mindset
- Reliable transportation to our Oklahoma City office
- No prior experience necessary - training provided!