Job Description
Join our award-winning Fresno team as a Customer Service Representative! No experience needed—we provide comprehensive training to launch your career in customer support. Help clients resolve inquiries, build relationships, and grow with us in this dynamic role. Enjoy competitive pay, benefits, and a supportive environment where your voice matters.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet performance metrics for response times and resolution rates
- Identify opportunities to enhance customer satisfaction
- Participate in ongoing training to develop skills
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and active listening skills
- Ability to remain calm under pressure
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and eagerness to learn
- Reliable internet connection for remote work options
- Valid California ID or work authorization