Job Description
Join our award-winning support team and kickstart your career in customer service! Heartland Solutions Group is seeking enthusiastic individuals with no prior experience to join our Kansas City-based team. We provide comprehensive training, career growth opportunities, and a supportive environment where your success is our priority. Enjoy competitive pay, comprehensive benefits, and the chance to make a real impact in our community.
As a Customer Service Representative, you'll be the face of our company, helping clients resolve inquiries with empathy and efficiency. Our modern downtown office offers a collaborative atmosphere with flexible scheduling options. If you're a natural problem-solver with a passion for helping others, this is your perfect entry point into the professional world.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and patience
- Resolve billing, technical, and account-related issues using our CRM system
- Document interactions accurately in our customer database for quality assurance
- Collaborate with team members to share best practices and improve service delivery
- Meet daily performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to improve customer experience and report to management
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong written and verbal communication skills in English
- Ability to navigate multiple computer systems simultaneously
- Positive attitude and willingness to learn new technologies
- Reliable internet connection for potential hybrid work options
- Ability to work flexible shifts including evenings and weekends
- Passion for helping others and building customer relationships
- Must pass background check and drug screening