Job Description
Join our award-winning customer experience team in Music City! NexGen Customer Solutions is seeking passionate individuals to represent leading brands and deliver exceptional service. We offer comprehensive training, career advancement pathways, and a vibrant team culture in Nashville's bustling downtown. Enjoy competitive pay, health benefits, and a modern workspace with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with support teams to resolve complex cases
- Meet performance metrics for quality and resolution times
- Participate in ongoing product training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and web-based tools
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening