Job Description
Join Sacramento Support Solutions, a leader in customer experience innovation! We're seeking passionate individuals to launch their careers in our dynamic support center. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional service to clients across Sacramento and beyond. Our comprehensive training program ensures success, with opportunities for growth into specialized roles. Enjoy a modern, collaborative workspace in downtown Sacramento with competitive benefits and a supportive team culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to address complex customer needs
- Meet and exceed monthly performance metrics for response time and satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required (college coursework preferred)
- 0-2 years of customer service experience (internships welcome)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency in Microsoft Office and basic computer navigation
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to teamwork
- Must pass background check and drug screening