Job Description
Join our dynamic team at Pacific Solutions Group as an Entry-Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our diverse clientele in Long Beach. This role offers comprehensive training, career growth opportunities, and a collaborative work environment where your voice matters. Help us redefine customer excellence while building valuable skills in communication, problem-solving, and digital tools.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and billing concerns efficiently using CRM systems
- Document interactions accurately in Salesforce to maintain detailed records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics including response time and resolution rate
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months of customer service or retail experience
- Proficiency in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills in English
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening