Job Description
Join our dynamic team as a Customer Service Representative and kickstart your career while making a real impact! We're seeking motivated teens in Charlotte to deliver exceptional support to our diverse client base. This role offers flexible scheduling perfect for students, paid training, and opportunities to develop professional skills that will benefit you for life. Enjoy a supportive environment where your ideas are valued, and your growth is prioritized. Ready to gain valuable experience while earning competitive pay? Apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently by troubleshooting and providing tailored solutions
- Document interactions accurately in our CRM system to maintain service quality
- Collaborate with team members to ensure consistent service standards
- Identify opportunities to improve customer experience and suggest enhancements
- Adhere to company policies while maintaining a positive brand image
- Participate in ongoing training to refine communication and problem-solving skills
Qualifications
- Must be 16-19 years old with high school enrollment or recent graduation
- Excellent verbal and written communication skills
- Basic computer proficiency with ability to navigate multiple systems
- Strong problem-solving abilities and customer-focused mindset
- Ability to work flexible hours including evenings and weekends
- Positive attitude with willingness to learn new processes
- Reliable transportation to our Charlotte office location