Job Description
Are you a motivated teen in Nashville looking to kickstart your career? Nashville Youth Connect is seeking enthusiastic Customer Service Representatives to join our dynamic team! This is your chance to develop real-world skills in a supportive environment while earning competitive pay. We offer flexible scheduling around school hours, comprehensive training, and opportunities for advancement. Join us in delivering exceptional experiences to our community!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently using our CRM system
- Process orders, returns, and account updates accurately
- Collaborate with team members to ensure seamless customer experiences
- Document all interactions in our customer database
- Actively seek opportunities to improve service quality
- Participate in ongoing training to enhance product knowledge
Qualifications
- Must be 16-17 years old and enrolled in high school
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and comfort with multitasking
- Positive attitude and willingness to learn
- Reliable transportation to our downtown Nashville location
- Ability to work evenings and weekends (max 20 hours/week)
- No prior experience required – we train!