Job Description
Join our award-winning customer support team at Global Connect Solutions! We're seeking passionate individuals to deliver exceptional service to our diverse clientele. As a key member of our Dallas-based team, you'll drive customer satisfaction through empathetic communication and problem-solving. Enjoy a supportive environment with growth opportunities, comprehensive training, and competitive benefits including health insurance and 401K matching.
Responsibilities
- Handle inbound/outbound calls with professionalism and efficiency
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for complex issues
- Meet/exceed performance metrics (call quality, resolution time)
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Excellent communication and active listening skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed