Job Description
Join our award-winning customer care team in sunny Jacksonville, FL! ConnectCare Solutions is seeking passionate individuals to deliver exceptional service to our Fortune 500 clients. Enjoy a supportive environment with competitive pay, comprehensive benefits, and growth opportunities. No prior call center experience required – we provide paid training!
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive health/dental/vision benefits
- Paid time off and holiday pay
- Tuition reimbursement program
- Modern downtown Jacksonville office
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Previous customer service experience preferred
- Typing speed of 35+ WPM
- Flexible availability including evenings/weekends
- Passion for helping others