Job Description
Join our award-winning customer service team in Detroit! We're seeking dynamic individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment with growth opportunities. No experience required – we provide full training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on process improvements
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and conflict resolution aptitude
- Basic computer literacy with 30+ WPM typing
- Flexible availability including evenings/weekends