Job Description
Join our award-winning customer experience team at Nexus Solutions Group in Portland! We're seeking passionate individuals to deliver exceptional service as our newest Call Center Representatives. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment with growth opportunities. As a key member of our support team, you'll help clients navigate our innovative tech solutions while building lasting relationships. We invest in your success with ongoing training and career advancement paths.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and product questions using proprietary CRM systems
- Document interactions accurately in our ticketing platform
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to navigate multiple systems simultaneously
- High school diploma or equivalent (college preferred)
- Strong problem-solving abilities under pressure