Job Description
Join our award-winning customer support team and become the voice of our brand! Southwest Solutions Group is seeking passionate individuals to deliver exceptional service to our growing client base. We offer comprehensive training, career advancement opportunities, and a vibrant team culture in the heart of Albuquerque. Enjoy competitive pay, health benefits, and employee discounts while making a real impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries within SLAs
- Document interactions accurately in CRM systems (Salesforce/Zendesk)
- Upsell products/services during customer interactions
- Collaborate with technical teams to resolve complex issues
- Maintain detailed knowledge of company policies and offerings
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Spanish bilingualism highly desirable
- Positive attitude and resilience under pressure