Job Description
Join our award-winning customer support team at ConnectSolutions Group! We're seeking passionate individuals to deliver exceptional service to our diverse client base. As a key member of our Arlington team, you'll enjoy comprehensive training, career advancement opportunities, and a collaborative work environment. Benefits include: Health insurance, 401K matching, paid time off, and performance bonuses. Why us? We've been recognized as a Top Workplace for 5 consecutive years!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in our customer database
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution rates
- Identify opportunities to improve customer experience
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong communication and active listening skills
- Proficiency with Windows OS and CRM software
- Ability to type 35+ WPM with high accuracy
- Flexible schedule availability (including weekends)
- Spanish bilingualism highly valued
- Passion for helping others and problem-solving