Job Description
Join Chicago Connect Solutions as a Customer Service Representative and become the voice of our thriving brand! We're seeking energetic professionals to deliver exceptional support experiences in our state-of-the-art downtown Chicago facility. Enjoy competitive compensation, comprehensive benefits, and a dynamic team environment where your growth is prioritized. No weekend shifts!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams for complex issue escalation
- Participate in ongoing product training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Type 35+ WPM with strong computer literacy
- Ability to work flexible shifts (including evenings)
- Valid Illinois driver's license for occasional off-site meetings