Job Description
Join our award-winning customer service team at Dallas Connect Solutions! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy a modern, collaborative workspace with comprehensive benefits including health insurance, 401(k) matching, and paid training. Our Dallas facility features state-of-the-art technology and flexible scheduling options. Grow your career with our advancement programs while making a real impact in our community.
Responsibilities
- Handle 50-80 inbound/outbound calls daily resolving billing inquiries and technical issues
- Document customer interactions accurately in Salesforce CRM system
- Meet/exceed quality metrics (CSAT >90%, FCR >85%)
- Collaborate with technical teams for complex issue escalation
- Participate in weekly performance reviews and training sessions
- Maintain HIPAA/GDPR compliance in all customer communications
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center environment
- Minimum 40 WPM typing speed with 95% accuracy
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional active listening and de-escalation skills
- Available to work flexible shifts including evenings/weekends
- Bilingual English/Spanish certification (strongly preferred)
- Pass background check and drug screening