Job Description
Join our award-winning customer experience team in sunny Tucson! ConnectCare Solutions is seeking passionate Customer Service Representatives to deliver exceptional support to our healthcare clients. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture in the heart of the Sonoran Desert. No weekends or holidays required!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding billing, services, and account details
- Document interactions accurately in CRM systems
- Collaborate with specialized teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Excellent communication and active listening skills
- Proficient with Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Basic computer troubleshooting skills
- Spanish bilingualism preferred (not required)
- Positive attitude with problem-solving mindset