Job Description
Join our award-winning customer support team at Innovate Solutions Group! We're seeking passionate individuals to deliver exceptional service from our modern Wichita call center. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. No experience necessary - we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM system with precision
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with support teams to resolve complex cases
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong communication and active listening skills
- Proficient in Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Reliable transportation to our Wichita facility
- Must pass background check and drug screen