Job Description
Join New Orleans' premier customer experience team at Delta Solutions Group! We're seeking passionate individuals to deliver exceptional service while building rewarding careers in our downtown call center. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive, tech-forward environment. Perfect for those seeking stability with purpose!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing product training
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software platforms
- Resilience under pressure and conflict resolution aptitude
- Flexible schedule availability (evenings/weekends as needed)
- Proficient in English; bilingual candidates encouraged
- Passion for helping others and teamwork mindset