Job Description
Join our award-winning team as a Customer Service Representative at Global Connect Solutions! We're immediately hiring motivated individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy comprehensive training, career advancement opportunities, and a collaborative work environment in Jacksonville's thriving business district. Immediate start dates available!
Responsibilities
- Handle 50+ inbound/outbound calls daily with empathy and efficiency
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and Zendesk systems
- Meet/exceed key performance metrics (AHT, CSAT, FCR)
- Collaborate with support teams to resolve complex issues
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficient with CRM software and MS Office Suite
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Type 35+ WPM with strong attention to detail