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Customer Service 🏢 Full Time ⭐️ Verified

Customer Service Representative

TechConnect Solutions
San Francisco
Estimated Salary
USD 22 – USD 28
Live Update
23 Juni 2026
Deadline
23 Jun 2027

Job Description

Join our award-winning customer experience team in the heart of San Francisco! TechConnect Solutions is seeking dynamic individuals to deliver exceptional support to our global client base. We offer a collaborative, fast-paced environment with growth opportunities and comprehensive benefits. If you thrive in helping others and want to make an immediate impact, this is your moment!

What We Offer:

  • Competitive hourly pay + performance bonuses
  • Comprehensive health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Professional development programs
  • Modern downtown workspace

Responsibilities

  • Handle inbound/outbound calls with professionalism and empathy
  • Resolve customer inquiries using CRM tools and knowledge base
  • Document interactions accurately in Salesforce and Zendesk
  • Collaborate with technical teams to resolve complex issues
  • Meet/exceed performance metrics (CSAT, AHT, FCR)
  • Participate in ongoing training and process improvements
  • Support omnichannel communication (email, chat, social)

Qualifications

  • 1+ years customer service or call center experience
  • Exceptional verbal/written communication skills
  • Proficiency with CRM software (Salesforce preferred)
  • Type 40+ WPM with strong attention to detail
  • Ability to multitask in high-pressure situations
  • High school diploma or equivalent (college degree preferred)
  • Available for flexible shifts including weekends
  • Positive attitude with problem-solving mindset

Required Skills

customer service call center communication CRM Salesforce problem-solving empathy typing multitasking

Ready to Take This Challenge?

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