Job Description
Join our award-winning customer experience team in the heart of San Francisco! TechConnect Solutions is seeking dynamic individuals to deliver exceptional support to our global client base. We offer a collaborative, fast-paced environment with growth opportunities and comprehensive benefits. If you thrive in helping others and want to make an immediate impact, this is your moment!
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development programs
- Modern downtown workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge base
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training and process improvements
- Support omnichannel communication (email, chat, social)
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Type 40+ WPM with strong attention to detail
- Ability to multitask in high-pressure situations
- High school diploma or equivalent (college degree preferred)
- Available for flexible shifts including weekends
- Positive attitude with problem-solving mindset