Job Description
Join our award-winning customer service team at Nexus Solutions Group! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. This role offers immediate start, comprehensive training, and career growth opportunities in a dynamic environment. Enjoy competitive pay, health benefits, and performance bonuses while making a tangible impact on customer satisfaction.
Our Indianapolis headquarters features modern amenities, flexible scheduling options, and a supportive culture focused on employee development. No prior call center experience required – we provide all necessary training!
Responsibilities
- Handle 50-75 inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed KPIs for call resolution rate (95%+) and customer satisfaction (CSAT)
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with team leads to improve processes and reduce handle time
- Participate in weekly coaching sessions and upskill training
- Identify opportunities for service enhancements and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk experience a plus)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for hybrid work options
- Flexibility to work evenings/weekends during peak seasons